Returns & Exchanges

At Sugoi Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery in their original condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the order history section to select the items you wish to return and receive a return authorization number.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all tags are attached and the product is unused and in its original state.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or exchange within 5 to 7 business days to your original payment method.